Who Packs Your Parachute? The Power Of Serving Without Expectation

Meet Captain Charlie Plumb, a man I am proud to call my friend and mentor. He’s one of the most amazing men I have ever known. Charlie was a fighter pilot in Vietnam, flying 74 successful missions. On his 75th mission, his last before going home to his new wife, Charlie was shot down, parachuted into enemy hands and spent the next six years in a North Vietnamese prison camp being tortured, beaten and isolated in an 8’X8’ cell.

The Customer Is NOT Always Right Part 2: What I Love About Uber Is Not What You Think

What we haven’t seen before is, the Uber driver gets to rate you! Your conduct as a customer is ranked by the driver from one to five stars and every other driver gets to see it. Aha. I LOVE this! Soon-to-be-gone are the days of being a snotty customer, treating service providers like slaves. It’s not in every business yet but I predict this will soon spread to other businesses.