For the past seven years I have presented my “What If?” Keynote Experience for the Youth Citizenship Seminar at Pepperdine University. 250 high school juniors spend a week living on campus experiencing speakers and activities in a life-changing event. Captain Charlie Plumb, George Foreman, Ben Stein, Darren Kavinoky, Marilyn Sherman, Scott McKain, Tommy Lasorda, and others donate their time and even pay their own travel.
What we haven’t seen before is, the Uber driver gets to rate you! Your conduct as a customer is ranked by the driver from one to five stars and every other driver gets to see it. Aha. I LOVE this! Soon-to-be-gone are the days of being a snotty customer, treating service providers like slaves. It’s not in every business yet but I predict this will soon spread to other businesses.
The Customer is NOT Always Right. A Radical Way To Create Raving Fans I was so disgusted… On the plane a man behind me was just berating a United Airlines agent on the phone. We were delayed, which is never fun. But he yelled and treated her like dirt. Then he said, “What’s your last name? Yeah, I’ll…
Many of you know my “What IF…?” keynote is all about becoming more innovative by asking the question, “What if?” When you come up against the impossible instead of backing down, instead ask, “Hey, what if we could do this, how would it happen?”
Worldwide this message has resonated and exploded with great results.
Fail Faster, Fail Often Do you want to succeed faster? Then you need to fail faster. By now you certainly know that failure is an integral part of success. You also know that if it’s a great goal, keep on failing until you succeed. But don’t you still hate failure? Avoid it? Sometimes fear it?…
You have the same 24 hours per day that Bill Gates, Stephen Curry, Oprah, Bruno Mars, and Elon Musk have. What will you do with them? Look, “someday” sucks, and all “buts” stink.
But that’s exactly what organizations are doing. Their cultural fear of being wrong is killing the very spirit of innovation they say they need. You, your teams, and your entire organization must learn that being wrong isn’t wrong. Not learning and growing from being wrong is wrong.
The Foundation of All Innovation, Problem-Solving and Growth… Is Simple My “What If…?” Keynote Explained As a ponderer and thinker of thoughts, I recently stumbled upon what I consider to be the foundation for all innovation, problem-solving, and growth. 1. Imagination. 2. Direction. 3. Action. You imagine the possibilities. From those you choose a direction…
The problem is your potential dwarfs your belief in your potential. There is a current of disbelief in ourselves running through the world, telling us we are less, that we were meant to fall short, to stop dreaming big… or stop dreaming at all. I’ll be blunt. It’s a LIE. You are a genius.
Great leaders give credit when things go well and take responsibility when they don’t. That’s humility.