Evan gathered his team together and in the face of flood waters and every adversity said, “The community needs what we sell to recover from this flood. I know this is crazy, but what if we could open today, by 8AM, how would we do it?
No one wants to think they’re irritating their customers, but… if we are… don’t we need to know that?
This is an invitation to revisit your entire business process, your sales process, your customer relations.
What we haven’t seen before is, the Uber driver gets to rate you! Your conduct as a customer is ranked by the driver from one to five stars and every other driver gets to see it. Aha. I LOVE this! Soon-to-be-gone are the days of being a snotty customer, treating service providers like slaves. It’s not in every business yet but I predict this will soon spread to other businesses.
The Customer is NOT Always Right. A Radical Way To Create Raving Fans I was so disgusted… On the plane a man behind me was just berating a United Airlines agent on the phone. We were delayed, which is never fun. But he yelled and treated her like dirt. Then he said, “What’s your last name? Yeah, I’ll…